The GROW Model can help you develop the capabilities of your team, and developing the capabilities of your team is one of the most important jobs of a leader. But don’t just take our word for it – here are some quotes by leading figures on the importance of developing your team:
We can see from these quotes, and hundreds more like them, that coaching and developing your people is really important. But if you are new to coaching and haven’t coached people before, how do you get started?
There are actually lots of frameworks and resources to help you, but the one we’re going to be looking at today is called The GROW Model. The GROW Model provides a simple framework which can be implemented over a series of one to one coaching sessions, to help a team member develop particular skills or reach their potential for a given goal.
GROW is an acronym standing for Goal Setting, Current Reality, Options, and Way Forward.
An easy way to think about the model is to imagine you’re going on holiday. First you must decide where you would like to go (your goal) leaving from your current location (your current reality).
Once you’ve decided where you want go and from where, the next step is to investigate the options for the journey (Options), for example, is flying best and if so which airline is best for you? Finally, you must commit to take action (way forward) to ensure the trip happens, for example, getting time off work if necessary, booking a hotel etc. Essentially, this stage is about committing to what will happen and when.
Let’s examine each of the stages in more detail.
The first stage of The GROW Model is to agree with your team member what goal they want to achieve.
It is important to help your team member select goals that are SMART: Specific, Measurable, Attainable, Realistic, and Time-bound. You can read more about goal setting in this article.
As coach you may not be overly familiar with what your team member wants to achieve. They may not even be clear of what they want themselves. Because of this, a big part of goal setting will be to ask probing questions around what they want to improve in their career or on the job performance, to guide them towards selecting a goal.
Finally, if you are also the team members boss as well as coach, you have to balance choosing goals to develop the team members skills, but which also contribute to near-term business performance. This means you shouldn’t coach someone out of your organisation – we don’t want to coach them only for them to immediately leave.
Once the goal has been selected and agreed, the next step of The Growth Model is to reality check the team members current situation.
This step is important as without understanding exactly where they are right now, it will be difficult if not impossible to accurately assess if they have made progress.
Useful questions for you as coach to ask during this stage include:
It can also be useful sometimes for the coach to collect colleague feedback and examples of previous performance in advance of the meeting, if you think it could be useful.
Once your team member is aware of where they want to go and fully aware of their current situation, it’s time to explore all the different options at their disposal to equip them to reach their goal.
There are two parts to this stage. The first is to make a list of all options, and the second is to evaluate and rank each of the options in turn.
This conversation will be 2-way with both you and the team member identifying options to achieve the goal.
Some useful questions which can help you as a coach are:
Sometimes during this stage you’ll hear negative feedback such as, “I don’t have the time” or “I can’t do that because of X”. In this case, work around these issues by asking what difference it would make if that constraint didn’t exist, and work with your team member to remove the constraint. Often the constraint will be imagined rather than real, but you’ll need to work with the team member to help them reset their beliefs around what is and isn’t possible.
In the final step of The GROW Model the way forward is agreed. At this stage your team member should have a good idea of what needs to be done but this stage is all about getting them to commit, so as they completely buy-in to both the goal and the actions necessary to achieve it, and feel confident they can indeed achieve it.
A good way to perform this step is to have the team member playback their plan to you along with the milestones along the way. There are lots of questions you as a coach can ask to aid this conversation:
In this example we’re going to consider John, who’d like to be promoted to a project manager.
In the first stage of coaching John we help him to set his goal by making it SMART. In this case he’d like to be a project manager within 18 months.
The second stage of coaching John is to understand his current reality. John is currently working as an engineer, but has shown good teamworking skills in meetings, however, he has no formal project management training under his belt and no previous experience of project management. Meeting the challenge of becoming a project manager in 18 months is going to be challenging, and John’s performance in his current role is 7 out of 10 (good).
The third step of coaching John is to look at all the possibilities for John to move forward. Should he shadow someone? Should he get some formal project management training? Should he take on a small project within his current team? Should he improve his performance within his current role to stand a better chance of promotion? During this step the coach also helps John to understand the advantages and disadvantages of each option.
Once John and his coach have examined all the options, it is time for the final step of The GROW Model where John commits to a course of action. In this case it is decided that John will improve his performance in his current job within 12 weeks, then go on a formal project management course, then shadow someone for another 12 weeks. If John’s current job performance is still at the new higher level at this point then he can start taking on projects within the team.
Developing your team is important, and The GROW Model provides a simple 4-step process to enable to coach your team members on a one-by-one basis both improve their current performance and move closer to their longer term career objectives.
The GROW Model acronym stands for:
G – Goal Setting
R – Current Reality
O – Options
W – Way Forward
We’ve put together a handy GROW template for you to use. You can download a GROW Model template as a PDF here.
The Rhetorical Triangle
Belbin Team Roles
Effective Meeting Guidelines: How to Run a Meeting
The Johari Window Model
Equity Theory – Keeping Employees Motivated
People Skills Primer
How to Persuade: The 4 P’s of Persuasion
The Performance and Potential Matrix